Refund & Cancellation Policy

Last updated: September 16, 2026

Who you're buying from

Creem is the merchant of record for purchases made on the Dibs on Dirt website. Those charges show up under Creem's name rather than ours.

If you subscribe inside our iPhone or Android app, Apple or Google is the seller. The store where you subscribed manages your billing, cancellation, and refund requests.

Single Watch Pass ($4.99, one time)

A Single Watch Pass covers one watch with the full Premium treatment: instant alerts and a 30‑day date span, enough to cover your whole trip.

Your dates are yours to edit for 24 hours after purchase. Once that window closes, they lock — that's an editability cutoff, not a refund cutoff (see below). The pass is then spent: deleting the watch afterward does not return it. The watch itself keeps running through your trip: it expires at your trip's end date plus a short grace period, capped at 6 months from purchase for ReserveCalifornia watches and 12 months for Recreation.gov watches.

Refunds: within 14 days of purchase, if your pass hasn't sent its first alert yet, email us for a full refund. Once it sends that first alert, it's done its job and is not refundable after that.

If you upgrade to Premium, your $4.99 is credited toward the first Premium payment and the pass is retired. If you later cancel Premium, the pass does not come back.

Premium subscriptions

Cancel anytime. Your access runs through the end of the period you've already paid for.

We don't refund partial periods for web subscriptions (unused days on a month or year you've already started). Apple and Google decide refund requests for in-app subscriptions under their own policies.

How to cancel

If you subscribed on the web, open Settings and choose Cancel subscription. That takes you to Creem's billing portal, where you cancel it yourself.

The cancel link in any Creem subscription email works too. Or email support@dibsondirt.com and we'll take care of it.

If you subscribed in the iPhone app, cancel in iOS Settings under your Apple Account. If you subscribed in the Android app, cancel under Subscriptions in the Google Play Store. We cannot cancel an App Store or Google Play subscription for you.

Your statutory rights

If you're in the EU, EEA, UK, or another region with a statutory right of withdrawal, those rights apply regardless of anything above. For web purchases, Creem administers them as merchant of record. Apple or Google handles rights tied to purchases made through its store.

How to request a refund

For a web purchase, email support@dibsondirt.com from, or naming, the address you purchased with. We reply within 2 business days and route eligible refunds through Creem.

For an iPhone subscription, request a refund from Apple. For an Android subscription, request one through Google Play. Apple and Google decide eligibility under their own policies.

Contact

Questions? Email us at support@dibsondirt.com.